FAQ's

GPS uses a network of 24 satellites in staggered orbits around the Earth. At any time, from any location on the planet, four of these satellites are "visible” and are capable of receiving and sending signals. This means tracking devices can by used at any moment in time for vehicle tracking or as a people locator to track staff.

  Once the unit is installed, it will communicate with the 4 satellites and transmit the following information: latitude, longitude, altitude and time. The location data is transmitted via cellular modem to our server, where it is translated and placed on a "Google" street map to be viewed by you in your account.

Any business that has a fleet of vehicles, farm, shipping, logistics, limousines, taxis, or construction equipment would benefit from the installation of GPS tracking devices. Not only are they extremely useful for vehicle tracking, they can be used as a people locator too.

Another extremely important application for GPS involves tracking stolen vehicles. With tracking devices installed, vehicles can be rapidly located and recovered, often within minutes of the theft. GPS technology has unlimited benefits and uses. No matter how small or large, a company only stands to profit by using the type of technology that GPS tracking offers.

Accounting - Your accounting department will benefit from the use of reports generated from your GLTrack website, not to mention the huge plus of cutting back on fuel consumption and overtime. Even the vehicles benefit from lower mileage and increased data on required maintenance.

 

Customer Service - The use of the GLTrack GPS tracking system will make the jobs of your customer service staff easier and more streamlined. Your customers will benefit from increased accuracy, faster status reporting, detailed billing information, and fewer delays in arrival time. These are just a few of the ways your customers and your employees will enjoy GPS tracking.

Dispatch –The GLTrack GPS tracking system will make it possible for dispatchers to send drivers to an increased number of jobs without the cost of hiring more drivers or purchasing more vehicles. Routing becomes easier and clearer resulting in increased accuracy, lower fuel consumption, less wear and tear on your vehicles, and so much more. The advantages to your dispatchers are valuable and immediate.

 

Drivers/Account Receivables - Your drivers can supplement their work orders by verifying their time spent at appointments and job sites. This offers them a reliable way to track their progress and protects them (and you!) against customer complaints and billing disputes. A GPS tracking system will provide all the details necessary to show time of arrival, time spent at a site, and more!

Sales Department - Clearer routing will promote the idea of increased sales by making it to more appointments throughout the course of a work day, increasing their volume and your bottom line. You will become knowledgeable in demonstrating ways that clients benefit, and your sales staff and their productivity can be monitored by your GPS tracking system.

Upper Management - Increased efficiency saves time and money, which results in a larger return on your investment. Your customers will benefit from up to the minute information. These improve the image of your company and increase your customer base, too!

Yes, GLTrack is a universal solution that can be installed on any type of vehicle. This includes

Class 1-3 passenger cars and light-duty trucks,
Class 4-6 medium-duty and light-heavy duty trucks
and Class 8 heavy-duty trucks.

Yes. We will either replace or repair the trackers installed in your vehicle if the system proves to be defective in material or workmanship within one (1) year from the date of installation.

Very frequently. We release small tweaks and bug fixes daily and we blog about our larger updates which come out every week or two. We handle all the GLTrack updates, hosting and other IT headaches for you. All you have to do is use it, preferably with a smile :) We even make it easy to keep up with changes with email updates.

The vehicle device has functions to alert you of such situations. If vehicle battery power is disconnected, it will send you a notification “Power disconnected”, “GSM / GPS Signal lost” etc.

No, it will not. The vehicle device consumes very little power and goes into sleep mode when it senses that the vehicle ignition has been switched off.

Yes. GLTrack world-class Support Team is available via Skype or email (info@gltrack.com) Monday through Saturday from 9 a.m. to 6 p.m. During, holidays we will respond within 24 hours.

Yes. GLTrack world-class Support Team is available via Skype or email (info@gltrack.com) Monday through Sunday from 8 a.m. to 8 p.m.

The technology behind these systems is essentially the same and GLTrack even provides GPS fleet management systems that integrate with commercial in-vehicle navigation as an option to consider. The GPS fleet management system is a business tool, which consists of vehicle units for your fleet and an online system for managing the fleet from your office. If you are also considering in-vehicle navigation, please discuss with us first so we can get you set up with a compatible system.

Yes, depending on your insurance company. The GLTrack is considered an Anti-Theft device. Most car insurance carriers offer policyholders a discount on their insurance premiums if cars are equipped with Anti-Theft devices. Check with your insurance company regarding discounts.

If you have a working knowledge of online tools and are familiar with typical office spreadsheet and reporting tools, you will be able to use the GLTrack system with some initial training and support in the implementation and set up from our trained technical staff. And you will always have personal service and support from us as long as you are using the services and monitoring your vehicles through GLTrack.

The free trial allows us to evaluate the GLTrack software. We give you 15 days to implement the system and use it to see if it works for you. You have an option to buy our starter kit or provide your own tracker.